For callers

If you rang a business and Toby answered, this explains what happened to your call.

Why did an AI answer?

The business you rang uses Toby to answer calls they can't get to, so you're not left with voicemail. Toby always says he's an AI assistant at the start of the call.

What happens to what I said

Toby passes your details and a summary to the business so they can ring you back. Toby tells you at the start that calls are recorded. The recording and transcript are for that business, and for us to check Toby is answering well and fix mistakes. They aren't used for advertising and they aren't sold.

Getting it deleted

Ask the business you called, or email us at hello@closedcalls.com with the number you called from and roughly when, and we'll delete it.

Emergencies

Toby can't help in an emergency. If anyone's in danger, ring 999.

Questions about this page: hello@closedcalls.com