Terms of service

The agreement

These terms are between you (the business signing up) and Samuel Barfield, trading as Closed Calls, 67663 Kaiserslautern, Germany. By creating an account you agree to them. The service is for businesses only, not consumers.

What we provide

An AI assistant that answers calls forwarded to your Toby number, takes details and sends them to your dashboard, plus the dashboard itself. We aim for it to be available all the time but can't promise it will never go down; we'll fix problems as fast as we can.

Free trial and payment

You get 14 days free. After that you pay for the plan you chose (from £49 a month, or yearly), in advance by card through Stripe. Calls are unlimited; if you're regularly over 500 a month we'll talk to you before anything changes. If a payment fails we'll tell you; if it isn't sorted within 7 days Toby stops answering until it is.

Prices exclude VAT. UK business customers: no VAT is added, because the reverse charge applies (you account for it yourself, if you're VAT-registered).

Cancelling

Cancel any time from your account page. You won't be charged again, and Toby keeps answering until the end of the period you've paid for. There are no refunds for part months.

Your responsibilities

• Keep the information you give Toby accurate, especially prices and opening hours
• Ring callers back as Toby promises
• Don't use the service for anything illegal, for cold calling, or to mislead people
• Keep your password safe

What Toby is not

Toby is not an emergency service and does not give professional advice. He takes messages and booking requests; you're responsible for confirming bookings and anything you agree with a customer.

Callers' data

You're the controller of what your callers tell Toby. We process it only on your instructions to run the service, keep it secure, use only suppliers bound by data protection terms, help you with requests from callers, and delete it when your account closes. These terms are our data processing agreement with you.

Liability

We're not liable for lost business or profits from a call that wasn't answered or a message that wasn't passed on. Our total liability is limited to what you paid us in the last 12 months. Nothing here limits liability that can't be limited by law.

Changes

If we change these terms or the price, we'll email you at least 30 days before. You can cancel if you don't agree.

Law

These terms are governed by the law of England and Wales.